This policy explains how Richmond Flooring Pty Ltd (ABN 76 682 734 112), trading as Richmond Coatings ("we", "us"), handles your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you message us on Facebook Messenger or Instagram, email or call us, or book a measure, we may collect:
- your name, phone number and email address
- the address of the property we're quoting or working on
- details and photos of the area you want done
- the content of your messages, and call recordings and transcripts
- appointment times and quote details
This website itself has no forms and does not use advertising or tracking cookies.
AI assistant
Messages on Facebook and Instagram, and phone calls, may be answered first by an AI assistant that answers questions, collects job details and books measures for our team. Calls may be recorded and transcribed so we can follow up properly. You can ask to speak to a person at any time.
How we use it
- to answer your enquiry, measure and quote your job
- to book, confirm and remind you about appointments
- to do the work and handle any warranty claim
- to keep business, tax and warranty records
We don't sell your information, and we don't use it for unrelated marketing.
Who we share it with
We use trusted service providers to run the business, including Meta (Facebook and Instagram messaging), our customer messaging and call-answering platform, Google (calendar and email), and our accounting and payment providers. They only get what they need to provide their service. Some of these providers may store data outside Australia, including in the United States.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Access, correction and deletion
You can ask to see, correct or delete the personal information we hold about you, including anything from Facebook or Instagram conversations. Email us at contact@richmondcoatings.com.au or send us a message on Facebook Messenger with the subject "Delete my data". We'll confirm and action your request within 30 days. We may need to keep some records, such as invoices, where the law requires it.
Complaints
If you're unhappy with how we've handled your information, contact us first and we'll try to sort it out. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.